Company Overview
Tradeling.com is MENA’s largest B2B marketplace delivering an exceptional experience to our customers and vendors. Founded in 2019 and backed by the Government of Dubai we are transforming the way business is conducted in MENA. With over one million SKUs across multiple categories ranging from office supplies, food and beverage, and consumer electronics. At Tradeling, we embrace the challenge to innovate on behalf of our customers and vendors connecting global and regional suppliers to MENA based demand.
Company Values
As a member of our team, you will be expected to embody our values in your work and interactions
- People First - Leading with Empathy, Always Empowering, Consistently Appreciating.
- Diversity - Creating Inclusiveness, Always ensuring Fairness, Driving Collaboration.
- Integrity - Trusting in each other to do the right thing, Accountable in everything we do, Continuous in Transparency
- Excellence - Seeking continuous Development, Striving for Innovation, Operating with Agility.
- Customer Obsession - Understanding customer needs, Leading customers through Partnership, Creating Impact.
Department
Supply Chain
Location
Dubai
Reports to
Team Lead
Position Overview
If you are an experienced supply chain professional and customer obsessed - you might be a good fit to join Tradeling Supply chain team. This role is based in UAE and will coordinate Tradeling’s order fulfilment activities with suppliers and logistics partners based out of China. This role involves driving seller and customer experience in a rapidly growing business with involvement of cross functional teams and senior leadership of the organization. The candidate is expected to have exceptional verbal and written communication skills (Chinese and English mandatory), planning and coordination skills along with preferred experience in seller/logistics management.
Responsibilities
- Manage the end-to-end order fulfilment process of international orders – develop and
- monitor key metrics to measure the time and cost for delivery.
- Setup the process of weekly and monthly order fulfilment metrics preparation for international order monitoring involving all the key stakeholders (seller, logistics and finance teams).
- Coordinate with International Sellers, Tradeling FC, Logistics, and category team to facilitate 3P services for the sellers opting for the same.
- Coordinate with International Sellers and Logistics partners to ensure timeliness of order delivery
- Work with International sellers and CX teams to manage the cancellations and customer returns cases in an efficient manner
Requirements (Hard Skills)
- Preferably: 6 months – 1 year of experience in Supply Chain/International Operations management
Requirements (Soft Skills)
- Candidate must be independent and flexible, with solid communication skills in English and Chinese (both verbal and written) and a strong customer focus.